We are searching for an experienced and enthusiastic Warranty Administrator to start work at our Edmonton branch. The successful candidate will be a team player who is able to work independently in a fast-paced environment. This position reports to Warranty Team Lead. Hours may include shift work or a rotation (subject to change). During training, the shift will be Monday to Friday 8:00 am – 4:30 pm.

Job Description and Responsibilities:

Duties and responsibilities of the position include, but are not limited to:

Review repair orders and collect all required information for warranty claim submission

Prepare and submit warranty claims to Paccar, Paccar Parts, Cummins, Caterpillar and multiple other vendors

Provide exceptional customer service on the phone and in person to internal and external customers

Navigate and locate warranty information on vendor websites

Prepare and submit goodwill requests to Paccar and Cummins

Verify all vendor requirements fulfilled according to compliance guidelines

Provide quotes for, sell and register extended warranty purchases for customers

Open repair orders and issue purchase orders for extended warranty purposes

Generate customer credit and chargeback invoices as needed

Maintain excellent working relationships with vendors

Filing and administrative duties as needed

Employment Qualifications:

Minimum of 2 years of dealership experience. Warranty experience is an asset

Excellent organizational skills and the ability to multi-task with time sensitive deadlines

Desire to learn, team mentality and strong attention to detail

Strong verbal and written communication skills

Strong computer skills. Ability to navigate vendor portals

Must be able to pass a pre-employment medical and criminal record check

What We Offer:

Competitive wage and comprehensive benefits package (medical, dental, life, employee savings plan)

Online and one-on-one training for the role

Friendly and safe environment with high level of job satisfaction

State of the art facilities

Employee draws for Edmonton Oilers, Edmonton Elks, and Rogers Place events

Employee lunch days including Summer BBQs

Staff pricing on retail purchases in Parts Department

How To Apply:

To apply, please submit a cover letter and resume via Indeed: Indeed. Stahl Peterbilt would like to thank you for your interest, but will only contact applicants if they are selected for an interview. Application deadline: June 8, 2023.