Job Posting

Warranty Administrator

Thursday, May 25, 2023
We are searching for an experienced and enthusiastic Warranty Administrator to start work at our Edmonton branch. The successful candidate will be a team player who is able to work independently in a fast-paced environment. This position reports to Warranty Team Lead. Hours may include shift work or a rotation (subject to change). During training, the shift will be Monday to Friday 8:00 am – 4:30 pm.

Job Description and Responsibilities:

Duties and responsibilities of the position include, but are not limited to:
  • Review repair orders and collect all required information for warranty claim submission
  • Prepare and submit warranty claims to Paccar, Paccar Parts, Cummins, Caterpillar and multiple other vendors
  • Provide exceptional customer service on the phone and in person to internal and external customers
  • Navigate and locate warranty information on vendor websites
  • Prepare and submit goodwill requests to Paccar and Cummins
  • Verify all vendor requirements fulfilled according to compliance guidelines
  • Provide quotes for, sell and register extended warranty purchases for customers
  • Open repair orders and issue purchase orders for extended warranty purposes
  • Generate customer credit and chargeback invoices as needed
  • Maintain excellent working relationships with vendors
  • Filing and administrative duties as needed

  • Employment Qualifications:

  • Minimum of 2 years of dealership experience. Warranty experience is an asset
  • Excellent organizational skills and the ability to multi-task with time sensitive deadlines
  • Desire to learn, team mentality and strong attention to detail
  • Strong verbal and written communication skills
  • Strong computer skills. Ability to navigate vendor portals
  • Must be able to pass a pre-employment medical and criminal record check

  • What We Offer:

  • Competitive wage and comprehensive benefits package (medical, dental, life, employee savings plan)
  • Online and one-on-one training for the role
  • Friendly and safe environment with high level of job satisfaction
  • State of the art facilities
  • Employee draws for Edmonton Oilers, Edmonton Elks, and Rogers Place events
  • Employee lunch days including Summer BBQs
  • Staff pricing on retail purchases in Parts Department

  • How To Apply:

    To apply, please submit a cover letter and resume via Indeed: Indeed. Stahl Peterbilt would like to thank you for your interest, but will only contact applicants if they are selected for an interview. Application deadline: June 8, 2023.

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